Booking and cancellation terms

Last updated: 19 October 2026

These terms apply to private rides with Feminiq Rides. Different terms can be agreed in writing in advance for business assignments.

Feminiq Rides, Vink 5, 1191 TL Ouderkerk aan de Amstel. Chamber of Commerce (KvK) 98370545. VAT number NL005329705B04.

Feminiqrides@hotmail.com · +31 6 5722 6515 · WhatsApp

1. Request and confirmation

A request through the form, by phone or by WhatsApp is not yet a booking. We first check availability and agree the total ride price, any extra costs, the pickup location and the pickup time with you. You receive a payment request for 25% of the agreed ride price, or for the full amount if you choose that (see section 2). The ride is only final once we have received the agreed payment and given our personal confirmation. With an airport ride or a custom ride (not with a tour) you can request a return trip straight away; the return trip counts as a second ride.

2. Payment

By default you pay 25% of the agreed ride price in advance through a payment request. We email you that payment request after we have confirmed availability and the price; you pay online through SumUp. You pay the remaining 75% on the day of the ride by card or payment request. Would you rather pay the full ride price in advance? That is possible too. Say so when you book and you will receive a payment request for the full amount. Your booking is final once we have received the agreed payment and given our confirmation. No payment is taken through the booking form.

3. Cancellation

If you cancel no later than 24 hours before the agreed pickup time, you get the deposit back. If you cancel less than 24 hours in advance, the 25% deposit is not refunded, as far as the law allows. If you paid the full ride price in advance, you get everything back when you cancel at least 24 hours in advance, and everything except 25% of the ride price when you cancel later. If Feminiq Rides cancels the ride, you get the full deposit back. If you paid everything in advance, you then get everything back. Refunds are made through SumUp. Any statutory rights continue to apply.

4. Waiting time and no-shows

From the agreed pickup time, the first 15 minutes of waiting are free. After that, waiting costs €15 per 15 minutes, counted per started extra 15 minutes. Can't find the driver, or are you delayed? Contact us by phone or WhatsApp as soon as possible. If you do not appear at the agreed place and cannot be reached, we may end the ride after a reasonable waiting time. Any costs are assessed according to the agreements made in advance and the law; no extra no-show fine is charged automatically.

5. Airport and flight delays

For a Schiphol pickup we agree a meeting point outside the arrivals hall in advance; there is no Meet & Greet in the arrivals hall. Please give us your flight number. If your flight is delayed, we try to adjust the pickup time in consultation with you, depending on availability. Contact us as soon as possible about changes. The free waiting time starts at the reconfirmed pickup time if it was changed; otherwise at the originally agreed pickup time.

6. Child seats and vehicles

Child seats and booster seats are available free of charge if you request them in advance, subject to availability. State the child's age and the number of seats needed. Feminiq Rides provides transport with a BMW 5 Series Touring and a Mercedes V-Class; a specific vehicle is only guaranteed if it has been expressly confirmed.

7. Changes

Changes to the time, route, number of passengers or luggage can affect availability and the ride price. We discuss this with you in advance. For questions or complaints, contact us on +31 6 5722 6515 or WhatsApp.

8. Private tours and entry tickets

Feminiq Rides also offers private tours. The same terms apply to a tour as to a ride, unless we agree otherwise with you in advance. On request we buy attraction entry tickets for you if you ask at least 28 days before the tour. Ticket costs come on top of the tour price. The purchase depends on availability and on your approval of the ticket price. Purchased tickets follow the attraction's change and refund rules.

9. Complaints and applicable law

Do you have a complaint? Let us know as soon as possible at Feminiqrides@hotmail.com, by phone or by WhatsApp, and we will look for a solution together. Dutch law applies to these terms. A dispute can be brought before the competent Dutch court; your mandatory rights as a consumer continue to apply.

This text was written in Dutch. Translations are provided for convenience; if they differ, the Dutch text applies.